Features & Benefits
WCONLINE is the scheduling, recordkeeping, and reporting solution for writing, advising, and academic support centers. Used by writing, academic support, and advising centers throughout the world, WCONLINE provides scheduling, recordkeeping, and reporting via a secure, completely customized, and constantly updated web-based program.
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Comprehensive Scheduling, Recordkeeping & Reporting
Students and staff can log into your center at any time to make an appointment or to view upcoming appointments. WCONLINE supports "drill-down" selection by subject area or specialty, no-show and waiting list tracking, schedule limitations, email and text message reminders, and group or workshop scheduling. As a completely web-based product, no special software, hardware, or programming knowledge is needed to use the program.
Each and every visit to your center is logged into the WCONLINE system, allowing you to collect the specific information and data that you need and allowing staff to prepare for a session by researching a student's appointment history. WCONLINE tracks student demographics, appointment-specific information, post-appointment staff reports, and post-appointment surveys.
As the administrator, you can choose from a wide variety of reports, or create your own. Standard WCONLINE reports provide: detailed analysis of center usage by day, hour, tutor, and student; the background of the students that use your center; what students use your center and how often they come. Custom reports and surveys can also be easily added. All reports can be instantly exported to native Microsoft Excel format.
Customized, Unbelievably Supported & Upgraded for Free
At no additional charge, we work with you to tailor WCONLINE for your center. You get the forms, reports, and scheduling solutions that are most applicable to your center. Based on your requests and needs, we can modify the look and functionality of the system, as well as add additional functionality.
Since WCONLINE is run from our servers, all system upgrades, including such things as the almost monthly addition of features and enhancements to the software, are installed automatically. Your center does not have to do anything to keep the software package current, or to upgrade to the newest version--it's done automatically for you and without any additional cost.
Our staff is onsite and available 24/7 to handle any emergencies with our server systems or networking equipment. Additional emergency response staff is also available to handle any major issues. All WCONLINE subscriptions come with unlimited support via telephone, live chat, email, and online ticketing system, allowing you to ask questions, request help, or work with us to customize your system at no additional charge.
Constantly Backed-Up & Extremely Secure
WCONLINE is an Internet database based on a secure MySQL database structure. The software itself runs on dedicated, secure computer servers housed in high security facilities across the United States and Canada and redundantly connected to the Internet. What this means for you is that your records are your records--no one else can see them. It also means that you can access your records and schedule at any time and from any Internet-connected computer in the world. No special software, hardware, university IT support, or university server space is needed. And, with an industry-leading ten-year uptime of 99.999% ("five nines"), you can know that your system will be available when you need it.
WCONLINE takes data security extremely seriously. All WCONLINE installations use industry-standard SSL secure connections and our program, servers, and networking infrastructure are constantly monitored and continually audited by both internal and external security teams. We back-up your data constantly, both to internal systems and to off-site media storage. And, since we own all of our own server and networking equipment, your data is never on severs shared with other companies or programs.
Included Online/eTutoring Consulting & Integration Modules
All WCONLINE subscriptions include access to the Online Consultation Module, allowing consultants to meet with students online. The Module features a collaborative whiteboard, chat interface, and the ability to work with Word and HTML documents in real time. Additionally, through the eTutoring interface, students can attach papers to appointments, allowing staff to respond based on your center's policies.
If your center has a social media presence, WCONLINE can be easily set to link to your Facebook and Twitter accounts. If enabled, you can have the system send notifications of available appointments or center announcements directly to your Twitter feed. Additionally, through the included LDAP, LDAPS, and Backdoor Integration protocols, you can configure WCONLINE to link to your university's data warehouse or portal system, allowing students to easily log in using their university credentials.